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1 Reviews on “, LLC. in Chattanooga, Tennessee”

  • Brian Scott

    4 years ago

    i am a Shop owner in Louisville Ky, upon looking for a service provider close by, Contacted Mr Howell July 22, appx 11:15am to discuss an issue with our clients damaged Dell MB. Explained to him the Full scope of the issue, and what was needed. Then asked him what he needed from us to perform the repair. He stated ” The Motherboard, Battery and Charger” since we had already dismantled. He Never mentioned a form to fill out. Shipped the items he said he needed next day, USPS Priority. Monday, box was delivered, and James Failed to reply to my first email, requesting confirmation of receipt. Tuesday, July 28th, Attempted to call this tech 3 times. Wasn’t sure i dialed correctly, as he has No outgoing message Upon texting, he finally responded, he would test it that day. He then sent a link to a form to fill out, This didn’t cause me any issue. Began filling out, but at the end, had questions about the 65$ fee.. and tried to call him, to which he again ignored. Said he was on a Server job. I asked him to please call, when he was free, since he neglected to return my call the day prior as promised. His reply, “I am not going to neglect to send it back. Email me a label please” This was his reply, when i needed help completing his online form. the issue was with His server, causing a Loopback popup, and would not allow completion. he waited 2 days to give the box to a UPS Driver, completely disregarding his Customer service duties. We are out nearly 60$, and a loss of a week on customers repair, because he did not want to assist with a issue on his site, or help explain an issue with his price point. We have been in business since 1995, located in 2 states, with a 5 star, A+ Rating. Upon notifying James we were going to post a negative review because of his inability to accept responsibility, and communicate with a Customer, He Spitefully jumps online, and leaves a 1 star review. And to make things worse, Lies, and says ” number of systems to fix without filling out the form”. Because we told him of our disappointment in his failure to communicate. In closing, This shop fails to stand up to Ethical Customer service standards, that All business owners who care about clients should. Refuses to answer his phone, return calls, or be Upfront about his needs. 8 days After i ship him our clients board, he Finally gives it to a UPS Driver. Poor business ethics. Read his other reviews, and Avoid. Computer Innov8tions and Bryant PC Support are close by to him, and offer Much better support, without the hassle. Customer reviews over the years, speak Loud and clear. regardless of how we tried to explain what he did was wrong, he continues to pass blame

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